Refunds Policy


This refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.

Consumer Rights

Following your online payment, you will have a 7 day cooling-off period during which time you have the right to cancel your purchase and receive a full refund. If you request a refund outside of the 7 day cooling-off period but before the 1st June 2013, a refund will be provided minus an administration fee of £50.00. Any withdrawals or cancellations outside of the 7 day cooling-off period and after the 1st of June 2013 will receive no refund.

The final day of booking directly through this platform is 16th June 2013 and the final cooling-off period ends on the 23rd June 2013. If you wish to rebook or book after this date, please contact us directly. 

The Global Energy Systems Conference Organising Committee advises delegates to ensure they have appropriate travel insurance in place, just in case they unexpectedly have to cancel their attendance.

How To Cancel Within 7 Days Of Purchase

Should you wish to cancel your purchase within the 7 day cooling-off period as described above, please e-mail

Refunds Following Cancellation

If you do cancel your purchase within the 7 day cooling-off period, then we will refund your payment as described above. If you paid by credit or debit card through our website, your refund will be made directly to the same credit or debit card within 30 days of your cancellation.